Terms of service

Terms of Service

Last Updated: 25 October 2026

1. Introduction

Welcome to CAMBERWELL. These Terms of Service govern your access to and use of our website and the purchase of products from our online store.

In these terms, “CAMBERWELL,” “we,” “us,” and “our” refer to CAMBERWELL MART Ltd, trading as CAMBERWELL. “You” and “your” refer to any person accessing our website or purchasing products from us.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase. If you do not agree with these terms, please do not use our website.

2. Eligibility and Website Use

You agree to use our website only for lawful purposes and in accordance with these terms. You must not misuse the website, interfere with its operation, attempt unauthorized access, or use it to engage in fraudulent or unlawful activities.

You are responsible for ensuring that the information you provide when placing an order is accurate, complete, and up to date.

3. Products and Product Information

CAMBERWELL offers products for home living and garden spaces. We aim to provide accurate product descriptions, images, prices, dimensions, specifications, and other relevant information.

Product colours and appearances may vary slightly depending on your device display, lighting, or photographic conditions. Images are provided to help illustrate the products and should be read alongside the written product descriptions and specifications.

If you have questions about a product before ordering, please contact us at info@camberwell.shop.

4. Prices and Payments

Prices and applicable charges will be displayed on the website before you complete your purchase. Any applicable delivery charges or other costs will be shown before you place your order.

We accept the following payment methods:

  • Debit cards

  • Credit cards

  • Shop Pay

Orders are subject to successful payment authorization. We reserve the right to investigate suspected fraudulent transactions and to cancel orders where there is a legitimate reason to do so, subject to applicable law.

Nothing in these terms limits any mandatory consumer rights relating to pricing, payment, or refunds.

5. Order Placement and Acceptance

After placing an order, you may receive an order confirmation by email. An acknowledgement of receipt does not necessarily mean that the order has been accepted or dispatched.

We will make reasonable efforts to fulfil accepted orders. If a product becomes unavailable, a payment issue arises, or an order cannot be fulfilled, we will contact you using the details provided at checkout and explain the available options. Where payment has been taken for an order that we cannot fulfil, an appropriate refund will be arranged.

Please check your order details carefully before submitting your purchase.

6. Shipping and Delivery

We currently ship to addresses within the United Kingdom only. Standard shipping is free.

Our order cutoff time is 2:00 PM GMT. The usual processing and delivery estimates are:

  • Handling time: 1–2 business days

  • Transit time: 3–5 business days

  • Estimated total delivery time: 4–7 business days

Our shipping carriers include Royal Mail, Evri, and DPD UK. The carrier used may vary according to the order and delivery requirements.

Delivery estimates are provided for guidance and may be affected by circumstances outside our reasonable control. If a significant delivery issue arises, please contact us for assistance.

For further details, please review our Shipping Policy.

7. Returns and Exchanges

We accept return requests for defective and non-defective items within 30 days, subject to our Return Policy and applicable consumer law.

Our return arrangements include:

  • Free return shipping

  • No restocking fee

  • Returns by mail

  • A downloadable and printable return label

  • Exchanges accepted in accordance with our return procedures

Please contact us or follow the instructions in our Return Policy before sending an item back. Items should be returned using the provided instructions so that the return can be identified and processed correctly.

These arrangements do not exclude or restrict any statutory rights you may have, including rights relating to faulty, misdescribed, or non-conforming products.

8. Refunds and Replacements

Refunds are processed within 10 business days in accordance with our Refund Policy and the applicable return process. The time it takes for the funds to appear in your account may depend on your payment provider.

Where a replacement is approved, it will be shipped once the original return has been scanned, in accordance with the applicable return or replacement arrangements.

If you receive a defective, damaged, or incorrect item, please contact us promptly with your order details and a description of the issue so that we can advise you on the next steps.

Nothing in these terms limits any refund, repair, replacement, cancellation, or other remedy required by applicable law.

9. Cancellations and Consumer Rights

If you wish to cancel an order, please contact us as soon as possible. We will explain whether cancellation is possible based on the order's processing and dispatch status.

UK consumers may have statutory cancellation rights for certain online purchases, as well as additional rights where goods are faulty or not as described. Any applicable statutory rights take precedence over these terms where the law requires.

Our voluntary 30-day return arrangements do not replace or reduce mandatory legal rights.

10. Promotions and Offers

Any promotional offer, discount, or special condition will be subject to the terms displayed with that offer. Where a promotion has specific eligibility requirements or a stated validity period, those requirements will apply alongside these Terms of Service, subject to applicable law.

11. Intellectual Property

Unless otherwise stated, the content on our website, including text, graphics, logos, photographs, and website design elements, is owned by or used with permission by the relevant rights holder.

You may access and use website content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, or commercially exploit website content without the necessary authorization, except where permitted by law.

12. Third-Party Services and Links

Our website may use third-party services, including payment providers, shipping carriers, and external websites. These services may be subject to their own terms and privacy practices.

We are not responsible for the content or practices of independent third-party websites. However, nothing in this section excludes any responsibility that cannot lawfully be excluded.

13. Website Availability and Liability

We aim to keep our website available and its information accurate, but we cannot guarantee uninterrupted access or that the website will always be free from errors.

To the extent permitted by applicable law, we are not responsible for losses arising from events outside our reasonable control. Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Nothing in these terms affects your statutory consumer rights.

14. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Please review our Privacy Policy to understand what information we collect, how we use it, how it may be shared with relevant service providers, and what rights may apply to you.

15. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our website, business operations, services, or legal requirements.

The latest version will be published on this page with an updated date. Changes will not remove rights that have already accrued to you or override mandatory legal protections.

16. Governing Law

These terms are subject to the laws applicable in the relevant jurisdiction, taking account of any mandatory consumer protections that apply to your purchase.

If you are a UK consumer, nothing in this section deprives you of mandatory protections available under the law applicable to your circumstances.

17. Contact Information

If you have questions about these Terms of Service, your order, or our store policies, please contact us using the details below.

Business Name: CAMBERWELL
Legal Business Name: CAMBERWELL MART Ltd
Business Contact: +442084529809
Business Mail: info@camberwell.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: 221 Camberwell New Rd, London SE5 0TJ, United Kingdom
Time Zone: Greenwich Mean Time (GMT)

Thank you for shopping with CAMBERWELL.