Returns Policy

Last Updated: 25 October 2026

At CAMBERWELL, we want you to have a clear and straightforward shopping experience. This Returns Policy explains how to request a return, which items may be returned, how to send items back, and how exchanges are handled.

1. Return Period

We accept return requests within 30 days of receiving your order for defective and non-defective items, subject to applicable consumer law and the conditions described in this policy.

If you wish to return an item, please contact us within the return period so we can provide instructions and help you begin the process.

Your statutory consumer rights are not limited by this voluntary return policy.

2. Eligible Returns

You may request a return for the following reasons:

You no longer want or need the item.
The item is defective or damaged.
The item received does not match the product description.
You received an incorrect item.
Another issue makes the item eligible for return under applicable law.

If an item is defective, damaged, incorrect, or not as described, please explain the issue when contacting us. Photographs may help us assess visible damage or product discrepancies.

3. Return Conditions

Where reasonably possible, please return items in suitable packaging to protect them during transit. Include any accessories, components, or other items supplied with the product.

For non-defective items, please take reasonable care of the product while deciding whether to keep it. Where applicable, any assessment of a product's condition will be made in accordance with consumer law.

We will not use packaging requirements or other return conditions to remove statutory rights relating to defective, misdescribed, or non-conforming goods.

If you are unsure whether your item qualifies for a return, contact our support team before sending it back.

4. How to Request a Return

To start a return, follow these steps:

Step 1: Contact our support team

Email info@camberwell.shop or contact us by phone at +442084529809. Include your order number, the item you wish to return, and the reason for the return.

Step 2: Receive return instructions

Our team will explain the next steps and provide the return instructions applicable to your request.

Step 3: Download and print your return label

We provide a downloadable and printable return label for the mail return process. Follow the instructions supplied with the label and attach it securely to the parcel.

Step 4: Package and send the item

Pack the item appropriately and send it using the return instructions provided. Please retain any available proof of postage or tracking information.

Step 5: Return tracking and assessment

We will use the available return tracking information to identify the parcel and process the return. If a replacement has been approved, it will be shipped once the original return has been scanned, in accordance with our replacement process.

5. Return Shipping Costs

Return shipping is free. We do not charge a restocking fee for eligible returns.

Please use the return label and instructions provided by our team to ensure your parcel is routed correctly.

6. Exchanges

We accept exchanges in accordance with our return procedures.

If you would like to exchange an item, contact us with your order number and details of the item you wish to return and the item you would prefer, if known.

Exchange requests are subject to product availability and any applicable legal requirements. Our support team will explain the available options and next steps.

7. Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us as soon as reasonably possible.

Include your order number and a description of the problem. Photographs may be useful where they show visible damage or an incorrect product.

We will review the issue and explain the appropriate options, which may include a return, replacement, repair, or another remedy required by applicable law.

Nothing in this policy restricts your statutory rights in relation to faulty or misdescribed goods.

8. Replacements

Where a replacement is approved, we will arrange for it to be shipped once the original return has been scanned, in accordance with our replacement process.

The applicable arrangements will be explained by our customer support team. Any mandatory legal rights relating to defective goods or other consumer remedies remain unaffected.

9. Refunds

This page explains our return procedures. Refund eligibility, approval, payment processing, and processing times are covered separately in our Refund Policy.

For information about how approved refunds are handled, please consult that policy.

10. Statutory Consumer Rights

Depending on the circumstances, UK consumers may have statutory cancellation rights for online purchases and additional rights relating to defective, damaged, or misdescribed products.

Our 30-day return period is not intended to replace or reduce any rights provided by applicable law. Where statutory rights provide a longer period or a different remedy, the applicable legal requirements will take precedence.

11. Contact Us

If you have questions about eligibility, return labels, exchanges, or the progress of a returned parcel, please contact CAMBERWELL.

Business Information

Business Name: CAMBERWELL
Legal Business Name: CAMBERWELL MART Ltd
Business Contact: +442084529809
Business Mail: info@camberwell.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: 221 Camberwell New Rd, London SE5 0TJ, United Kingdom
Time Zone: Greenwich Mean Time (GMT)