Refund policy

Returns Policy

Last Updated: 25 October 2026

At CAMBERWELL, we want you to have a clear and straightforward shopping experience. This Returns Policy explains how to request a return, which items may be returned, how to send items back, and how exchanges are handled.

1. Return Period

We accept return requests within 30 days of receiving your order for defective and non-defective items, subject to applicable consumer law and the conditions described in this policy.

If you wish to return an item, please contact us within the return period so we can provide instructions and help you begin the process.

Your statutory consumer rights are not limited by this voluntary return policy.

2. Eligible Returns

You may request a return for the following reasons:

You no longer want or need the item.
The item is defective or damaged.
The item received does not match the product description.
You received an incorrect item.
Another issue makes the item eligible for return under applicable law.

If an item is defective, damaged, incorrect, or not as described, please explain the issue when contacting us. Photographs may help us assess visible damage or product discrepancies.

3. Return Conditions

Where reasonably possible, please return items in suitable packaging to protect them during transit. Include any accessories, components, or other items supplied with the product.

For non-defective items, please take reasonable care of the product while deciding whether to keep it. Where applicable, any assessment of a product's condition will be made in accordance with consumer law.

We will not use packaging requirements or other return conditions to remove statutory rights relating to defective, misdescribed, or non-conforming goods.

If you are unsure whether your item qualifies for a return, contact our support team before sending it back.

4. How to Request a Return

To start a return, follow these steps:

Step 1: Contact our support team

Email info@camberwell.shop or contact us by phone at +442084529809. Include your order number, the item you wish to return, and the reason for the return.

Step 2: Receive return instructions

Our team will explain the next steps and provide the return instructions applicable to your request.

Step 3: Download and print your return label

We provide a downloadable and printable return label for the mail return process. Follow the instructions supplied with the label and attach it securely to the parcel.

Step 4: Package and send the item

Pack the item appropriately and send it using the return instructions provided. Please retain any available proof of postage or tracking information.

Step 5: Return tracking and assessment

We will use the available return tracking information to identify the parcel and process the return. If a replacement has been approved, it will be shipped once the original return has been scanned, in accordance with our replacement process.

5. Return Shipping Costs

Return shipping is free. We do not charge a restocking fee for eligible returns.

Please use the return label and instructions provided by our team to ensure your parcel is routed correctly.

6. Exchanges

We accept exchanges in accordance with our return procedures.

If you would like to exchange an item, contact us with your order number and details of the item you wish to return and the item you would prefer, if known.

Exchange requests are subject to product availability and any applicable legal requirements. Our support team will explain the available options and next steps.

7. Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us as soon as reasonably possible.

Include your order number and a description of the problem. Photographs may be useful where they show visible damage or an incorrect product.

We will review the issue and explain the appropriate options, which may include a return, replacement, repair, or another remedy required by applicable law.

Nothing in this policy restricts your statutory rights in relation to faulty or misdescribed goods.

8. Replacements

Where a replacement is approved, we will arrange for it to be shipped once the original return has been scanned, in accordance with our replacement process.

The applicable arrangements will be explained by our customer support team. Any mandatory legal rights relating to defective goods or other consumer remedies remain unaffected.

9. Refunds

This page explains our return procedures. Refund eligibility, approval, payment processing, and processing times are covered separately in our Refund Policy.

For information about how approved refunds are handled, please consult that policy.

10. Statutory Consumer Rights

Depending on the circumstances, UK consumers may have statutory cancellation rights for online purchases and additional rights relating to defective, damaged, or misdescribed products.

Our 30-day return period is not intended to replace or reduce any rights provided by applicable law. Where statutory rights provide a longer period or a different remedy, the applicable legal requirements will take precedence.

11. Contact Us

If you have questions about eligibility, return labels, exchanges, or the progress of a returned parcel, please contact CAMBERWELL.

Business Information

Business Name: CAMBERWELL
Legal Business Name: CAMBERWELL MART Ltd
Business Contact: +442084529809
Business Mail: info@camberwell.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: 221 Camberwell New Rd, London SE5 0TJ, United Kingdom
Time Zone: Greenwich Mean Time (GMT)

Thank you for shopping with CAMBERWELL. We aim to make the return process clear, accessible, and straightforward.

Refund Policy

Last Updated: 25 October 2026

At CAMBERWELL, we aim to handle eligible refunds clearly and fairly. This Refund Policy explains when refunds may be issued, how refunds are processed, and what customers can expect after a refund has been approved.

This policy should be read alongside our Returns Policy and Terms of Service. Nothing in this policy limits any consumer rights available under applicable law.

1. Refund Eligibility

Refunds may be available in circumstances including:

An eligible return of a non-defective item within our 30-day return period.
An item that arrives defective or damaged.
An incorrect item received.
An item that does not match its description.
An order that cannot be fulfilled after payment has been taken.
An order cancellation or other circumstance where a refund is required under applicable law.
Any other situation in which CAMBERWELL approves a refund under its policies or is legally required to provide one.

Refund eligibility will depend on the circumstances, the applicable policy, and any statutory consumer rights.

2. Refund Processing Time

Once a refund has been approved, we aim to process it within 10 business days.

The processing period begins when the refund is approved or becomes due, as applicable. Where a return must be received or assessed before approval, the assessment and return process may take additional time.

After we process a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

We will not use our internal processing period to delay a refund beyond any deadline required by applicable law.

3. Original Payment Method

Refunds will generally be issued to the original payment method used for the purchase, where possible and subject to the payment provider's procedures and applicable law.

CAMBERWELL accepts the following payment methods:

Debit cards
Credit cards
Shop Pay

If the original payment method is no longer available or a refund cannot be issued through it, please contact our support team. We will explain the available options in accordance with the payment provider's procedures and applicable legal requirements.

4. Returns and Refund Requests

If your refund relates to a returned item, please follow the instructions in our Returns Policy.

Our stated return arrangements include:

A 30-day return period for defective and non-defective items.
Free return shipping.
No restocking fee.
Returns by mail using a downloadable and printable return label.
Exchanges accepted in accordance with our return procedures.

Where a return is required before a refund can be approved, our team will explain how to send the item back and provide the applicable instructions.

5. Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, incorrect, or not as described, please contact us with your order number and a description of the issue.

Photographs may be helpful when reporting visible damage or a product discrepancy. Our team will review the circumstances and explain the available remedies.

Depending on the situation and applicable law, the remedy may include a refund, replacement, repair, or another appropriate resolution.

Nothing in this section limits your statutory rights concerning faulty or misdescribed goods.

6. Cancelled or Unfulfilled Orders

If an order is cancelled or cannot be fulfilled after payment has been taken, we will arrange an appropriate refund where required.

If you wish to cancel an order, contact us as soon as possible. Whether an order can be stopped before dispatch will depend on its processing status and applicable law.

Any statutory cancellation and refund deadlines will apply regardless of our usual internal processing target.

7. Refunds for Delivery Issues

If your order has not arrived within the estimated delivery period, please contact us so we can investigate.

Our usual estimated delivery time is 4–7 business days, including 1–2 business days for handling and 3–5 business days for transit. Delivery times are estimates and may be affected by carrier delays or other circumstances.

If a parcel is confirmed lost, or a delivery issue otherwise entitles you to a refund under applicable law or our policies, we will explain the next steps and process any approved refund accordingly.

8. Exchanges and Replacements

CAMBERWELL accepts exchanges in accordance with its Returns Policy.

Where a replacement has been approved, it will be shipped once the original return has been scanned, in accordance with our replacement process.

A replacement and a refund are different remedies. Our support team will explain the applicable option based on your request, the circumstances, product availability, and any legal requirements.

9. Refund Confirmation

Where available, we will provide confirmation when a refund has been processed.

If the expected refund has not appeared in your account after the applicable processing and payment-provider timeframes, please contact us. Include your order number and any refund reference you have received.

Please do not send full debit card or credit card details through email or live chat.

10. Contact Us About Refunds

For questions about refund eligibility, refund status, cancellations, or payment issues, please contact CAMBERWELL using the details below.

Business Information

Thank you for shopping with CAMBERWELL. We aim to handle refund requests transparently and in accordance with our published policies and applicable consumer law.