Shipping policy

Shipping Policy

Last Updated: 25 October 2026

At CAMBERWELL, we aim to provide a straightforward and reliable delivery experience for our customers. This Shipping Policy explains where we ship, our delivery costs, order processing times, estimated delivery periods, and the carriers we use.

1. Shipping Destinations

We currently ship to addresses within the United Kingdom only. We do not offer shipping to destinations outside the United Kingdom at this time.

Please ensure that your delivery address is complete and accurate when placing your order.

2. Shipping Costs

Standard shipping is free on all orders delivered within the United Kingdom.

There are no standard shipping charges for eligible UK deliveries. If any exceptional charge applies to a particular order, it will be clearly disclosed before the order is completed.

3. Order Cutoff Time

Our daily order cutoff time is 2:00 PM GMT, Monday to Friday.

Orders placed before the cutoff time will enter processing according to our normal handling schedule. Orders placed after the cutoff time, on weekends, or on public holidays may begin processing on the next business day.

4. Order Processing and Handling Time

Our standard order handling time is 1–2 business days.

Handling time covers the period required to process an order and prepare it for dispatch. Business days generally exclude weekends and public holidays.

Once your order has been dispatched, delivery will proceed through the selected shipping carrier.

5. Transit Time and Estimated Delivery

Our standard shipping estimates are as follows:

Order cutoff: 2:00 PM GMT
Handling time: 1–2 business days
Transit time: 3–5 business days
Estimated total delivery time: 4–7 business days

The estimated total delivery time includes handling and transit. These timeframes are estimates rather than guaranteed delivery dates and may vary depending on the destination, carrier operations, public holidays, weather, or other circumstances outside our reasonable control.

6. Shipping Carriers

We use the following UK shipping carriers:

Royal Mail
Evri
DPD UK

The carrier used for an order may vary depending on the parcel, destination, and shipping requirements.

Where tracking information is available, it will be provided to help you follow your shipment.

7. Order Confirmation and Tracking

After placing an order, please check your email for your order confirmation and any subsequent dispatch or tracking information.

If tracking details are provided, you can use the carrier's tracking service to check the progress of your delivery.

If you have not received an order confirmation or need help locating your shipment, contact us at info@camberwell.shop and include your order number.

8. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout. Incorrect or incomplete information may cause delays or prevent successful delivery.

If you notice an error in your delivery address after placing an order, contact us as soon as possible. We will advise whether the address can be corrected before dispatch. Changes cannot be guaranteed once an order has been shipped.

9. Delayed, Missing, or Damaged Deliveries

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate the delay.

If a parcel arrives damaged, or an item is missing or incorrect, please contact our customer support team with your order details and a description of the issue. Photographs may be helpful when reporting visible damage.

We will review the information and explain the available next steps in accordance with our policies and applicable consumer law.

Nothing in this policy limits your statutory rights concerning goods that are lost, damaged, defective, or not delivered as required by law.

10. Returns and Replacement Shipments

Returns are handled in accordance with our Return Policy. We offer a 30-day return period for defective and non-defective items, free return shipping, and no restocking fee.

Returns are sent by mail using a downloadable and printable return label. Exchanges are accepted under our applicable return procedures.

Where a replacement is approved, it will be shipped once the original return has been scanned, in accordance with our replacement process.

Please consult our Return Policy and Refund Policy for complete instructions and conditions.

11. Contact Us

If you have questions about shipping, delivery estimates, order tracking, or a delayed parcel, please contact CAMBERWELL using the details below.

Business Information

Business Name: CAMBERWELL
Legal Business Name: CAMBERWELL MART Ltd
Business Contact: +442084529809
Business Mail: info@camberwell.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: 221 Camberwell New Rd, London SE5 0TJ, United Kingdom
Time Zone: Greenwich Mean Time (GMT)