Privacy Policy

Last Updated: 25 October 2026

1. Introduction

Welcome to CAMBERWELL. We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how CAMBERWELL MART Ltd, trading as CAMBERWELL, collects, uses, stores, and shares personal information when you visit our website, place an order, contact our customer support team, or otherwise interact with our services.

In this policy, “CAMBERWELL,” “we,” “us,” and “our” refer to CAMBERWELL MART Ltd. “You” and “your” refer to visitors and customers who use our website.

Please read this policy carefully to understand our privacy practices.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Provide

When you place an order, contact us, or submit information through our website, we may collect:

  • Name and billing details

  • Delivery address

  • Email address and telephone number

  • Order details and purchase history

  • Information you provide when requesting a return, exchange, refund, or replacement

  • Messages and other information you submit to customer support

Please do not send passwords or complete payment card details through ordinary email or live chat.

Payment Information

We accept debit cards, credit cards, and Shop Pay. Payments are processed through the relevant payment service providers.

Depending on the payment method and checkout system, we may receive payment status, transaction references, billing information, and other information needed to process or manage your order. Full payment card details may be handled directly by the payment provider rather than stored by us.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address and general device information

  • Browser type and operating system

  • Pages viewed and interactions with the website

  • Referral sources and browsing activity

  • Cookies and similar technologies, where used

The information collected depends on the website features, settings, and technologies in operation.

3. How We Use Your Information

We may use personal information for the following purposes:

  • Order fulfilment: To receive, process, confirm, and deliver purchases.

  • Customer support: To answer questions and assist with orders, shipping, returns, exchanges, refunds, and replacements.

  • Payment processing: To facilitate payments and address transaction issues.

  • Website operation: To maintain website functionality, security, and performance.

  • Fraud prevention: To detect, investigate, and help prevent suspicious transactions and unauthorized activity.

  • Legal compliance: To meet applicable legal, accounting, tax, and regulatory obligations.

  • Service improvement: To understand website usage and improve the shopping experience.

  • Marketing communications: To send promotional communications where permitted by law and, where required, with your consent.

You may opt out of marketing emails by using the unsubscribe option provided in the message or by contacting us. Transactional communications about orders and customer service may still be sent when necessary.

4. Legal Bases for Processing

Where UK data protection law applies, we process personal information under one or more lawful bases, depending on the purpose:

  • Contract: When processing is necessary to fulfil an order or take steps you request before entering into a contract.

  • Legal obligation: When processing is required to comply with applicable law.

  • Legitimate interests: When processing is reasonably necessary for purposes such as website security, fraud prevention, and service improvement, provided your rights do not override those interests.

  • Consent: When you have given consent, such as where consent is required for certain cookies or marketing activities.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and provide relevant marketing where enabled.

Some cookies are necessary for the website to function, including features related to shopping carts and checkout. Other cookies, such as certain analytics and advertising cookies, may require your consent under applicable law.

You can manage available cookie preferences through the website's cookie settings, where provided. You may also be able to control cookies through your browser settings. Blocking certain cookies may affect some website features.

The cookies and technologies actually used depend on the website's configuration and the services enabled.

6. How We Share Personal Information

We may share relevant personal information with third parties where necessary for the purposes described in this policy, including:

  • Payment providers: To process payments and manage transactions.

  • Shipping carriers: Royal Mail, Evri, and DPD UK may receive the information needed to deliver parcels.

  • Website and technology providers: To host, maintain, secure, and operate our website and checkout.

  • Customer support providers: Where applicable, to help manage enquiries and order-related requests.

  • Analytics and advertising providers: Where such services are enabled and their use is permitted under applicable law.

  • Professional advisers and authorities: Where reasonably necessary for legal compliance, dispute resolution, or the protection of our rights.

We do not disclose personal information to third parties for their independent purposes without an appropriate legal basis.

7. International Data Transfers

Some service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take the steps required by applicable data protection law, which may include using appropriate safeguards or relying on a lawful transfer mechanism.

For further information about relevant safeguards, you may contact us using the details below.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, returns, refunds, accounting, legal compliance, and dispute resolution.

Retention periods vary depending on the type of information and the reason it is held. When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. You should also take care to protect your account credentials and avoid sharing sensitive payment information through unsecured communications.

10. Your Privacy Rights

Depending on your circumstances and applicable law, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Request restriction of certain processing.

  • Object to certain processing, including processing based on legitimate interests or direct marketing.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Complain to the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. To make a privacy request, contact us using the details provided at the end of this policy.

If you are in the United Kingdom, you can also contact the Information Commissioner's Office (ICO) through its official website at https://ico.org.uk/.

11. Children's Privacy

Our website is intended for general shopping by adults and is not knowingly designed to collect personal information from children in circumstances where parental consent is required. If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate steps.

12. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices.

We encourage you to review the privacy information provided by any third-party website you visit. We are not responsible for the privacy practices of independent third parties, except where applicable law provides otherwise.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website features, service providers, or legal obligations.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to make a privacy request, or need information about how your personal information is handled, please contact us.

Business Information

Business Name: CAMBERWELL
Legal Business Name: CAMBERWELL MART Ltd
Business Contact: +442084529809
Business Mail: info@camberwell.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: 221 Camberwell New Rd, London SE5 0TJ, United Kingdom
Time Zone: Greenwich Mean Time (GMT)

Thank you for trusting CAMBERWELL. We are committed to treating your personal information responsibly and communicating our privacy practices clearly.