Welcome to CAMBERWELL. Below are answers to common questions about our home living and garden products, ordering process, payments, shipping, returns, and refunds. If you need further assistance, please contact our customer support team.
1. About CAMBERWELL
What is CAMBERWELL?
CAMBERWELL is an online store offering products for home living and garden spaces. We aim to provide a convenient shopping experience with clear product information and straightforward customer support.
What products do you sell?
We offer home living and garden products. Available products, descriptions, prices, dimensions, and specifications are displayed on their respective product pages.
How can I contact CAMBERWELL?
You can contact us by email at info@camberwell.shop, by phone at +442084529809, or through our live chat service, which is available 24/7.
2. Orders
How do I place an order?
Browse our website, select the products you want, add them to your shopping cart, and follow the checkout instructions. Check your delivery address, selected products, and order total before completing your purchase.
Will I receive an order confirmation?
An order confirmation may be sent to the email address provided at checkout. If you do not receive it, check your spam or junk folder. You can also contact our support team for assistance.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. Changes cannot be guaranteed once an order has been processed or dispatched. Any applicable statutory cancellation rights remain unaffected.
3. Payments
Which payment methods do you accept?
We currently accept:
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Debit cards
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Credit cards
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Shop Pay
The payment methods available for your purchase will be displayed at checkout.
Is online payment secure?
We use the payment options available through our checkout and relevant payment service providers. Please do not send full payment card details or security codes through email or live chat.
What should I do if my payment fails?
Check that your payment details are correct and that your payment method is valid. If the issue continues, contact your bank or payment provider, or reach out to our customer support team.
4. Shipping and Delivery
Where do you ship?
We currently offer shipping within the United Kingdom only.
Is shipping free?
Yes. We offer free standard shipping on orders delivered within the United Kingdom.
How long does delivery take?
Our usual delivery estimates are:
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Handling time: 1–2 business days
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Transit time: 3–5 business days
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Estimated total delivery: 4–7 business days
These estimates are not guaranteed delivery dates. Delays may occur due to carrier operations, public holidays, weather, or other circumstances.
What is your order cutoff time?
Our order cutoff time is 2:00 PM GMT. Orders placed after the cutoff, on weekends, or on public holidays may begin processing on the next business day.
Which shipping carriers do you use?
We use Royal Mail, Evri, and DPD UK. The carrier used may vary depending on the parcel and delivery requirements.
How can I track my order?
If tracking information is available, it will be provided after dispatch. You can use the supplied tracking details to check your shipment's progress.
What should I do if my order is delayed or missing?
If your order has not arrived within the estimated delivery period, contact us at info@camberwell.shop with your order number. We will help investigate the delivery issue.
5. Returns and Exchanges
What is your return period?
We accept return requests within 30 days of receiving your order for defective and non-defective items, subject to our Returns Policy and applicable consumer law.
Do you charge for return shipping?
No. We provide free return shipping for eligible returns under our stated return arrangements.
Is there a restocking fee?
No. We do not charge a restocking fee for eligible returns.
How do I return an item?
Contact our support team with your order number and the reason for the return. We will provide instructions for returning the item by mail.
Do you provide a return label?
Yes. Our return process uses a downloadable and printable return label. Follow the instructions provided by our support team when preparing your return.
Do you accept exchanges?
Yes. Exchanges are accepted in accordance with our Returns Policy, subject to product availability and applicable law. Contact us to discuss the item you wish to exchange.
What if my item arrives damaged, defective, or incorrect?
Contact us as soon as reasonably possible and provide your order number and details of the issue. Photographs may help us assess visible damage or an incorrect item. We will explain the available next steps under our policies and applicable consumer law.
6. Refunds and Replacements
How long do refunds take?
Approved refunds are processed within 10 business days, subject to applicable statutory deadlines. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
How will I receive my refund?
Refunds are generally issued to the original payment method where possible, subject to the payment provider's procedures and applicable law.
When will a replacement be shipped?
Where a replacement is approved, it will be shipped once the original return has been scanned, in accordance with our replacement process.
What if my refund has not appeared?
If your refund has not appeared after the applicable processing and payment-provider timeframes, contact our support team with your order number and any refund reference you have received.
7. Customer Support
When is customer support available?
Our customer support hours are Monday to Friday, 9:00 AM–5:00 PM GMT. Live chat is available 24/7. Enquiries received outside our customer support hours may be addressed during the next applicable support period.
How can I get help with an existing order?
Email info@camberwell.shop or call +442084529809. Include your order number and a brief explanation of your enquiry so we can assist you more efficiently.
8. Our Policies
For complete details about your rights and our procedures, please review the relevant pages on our website:
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Shipping Policy
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Returns Policy
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Refund Policy
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Payment Policy
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Privacy Policy
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Terms of Service
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Legal Notice
If information in these FAQs differs from a detailed policy or applicable law, the relevant policy and mandatory legal requirements will govern.
9. Business Information
Business Name: CAMBERWELL
Legal Business Name: CAMBERWELL MART Ltd
Business Contact: +442084529809
Business Mail: info@camberwell.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: 221 Camberwell New Rd, London SE5 0TJ, United Kingdom
Time Zone: Greenwich Mean Time (GMT)
Thank you for choosing CAMBERWELL. We appreciate your interest in our home living and garden collections and are here to help with your shopping enquiries.