Payment Policy

Last Updated: 25 October 2026

At CAMBERWELL, we aim to make online payments clear, convenient, and secure. This Payment Policy explains the payment methods we accept, how payments are processed, and what customers can expect when placing an order through our website.

1. Accepted Payment Methods

We currently accept the following payment methods:

Debit cards
Credit cards
Shop Pay

Available payment options will be displayed at checkout. Please ensure that your selected payment method is valid and has sufficient funds or available credit to complete your purchase.

2. Payment Processing

Payment must be successfully authorized for an order to proceed through the normal fulfilment process.

Depending on the payment method and checkout system, payment authorization and processing may be handled by a third-party payment provider. Additional verification may be required to protect customers and prevent unauthorized transactions.

Your order will be processed in accordance with our order fulfilment procedures once the required payment steps have been completed.

3. Prices and Currency

Product prices and the applicable currency will be displayed on our website. Please review your order total, including any applicable charges shown at checkout, before confirming your purchase.

Standard shipping is free for deliveries within the United Kingdom. Any additional charge applicable to a particular order will be disclosed before you complete checkout.

If your payment provider applies currency conversion fees or other charges associated with your account, those charges are determined by your provider and may not be controlled by CAMBERWELL.

4. Payment Security

We take reasonable steps to support secure payment processing through the payment services available on our website.

Payment information may be processed directly by the relevant payment provider. The information we receive may include payment status, transaction references, billing details, or other information needed to manage your order.

For your protection, do not send full debit card or credit card numbers, security codes, passwords, or other sensitive payment credentials through ordinary email or live chat.

5. Order Confirmation

After completing checkout, you may receive an order confirmation by email. Please check your inbox and spam or junk folder if the confirmation does not appear.

An order confirmation acknowledges receipt of your order but does not necessarily mean that payment verification and all order acceptance checks are complete.

If you believe you have been charged but have not received an order confirmation, please contact us at info@camberwell.shop and include any relevant order or transaction reference. Do not send your full payment card details.

6. Failed or Declined Payments

A payment may be declined or remain incomplete for several reasons, including insufficient funds, incorrect payment information, bank restrictions, or additional security checks.

If your payment is unsuccessful, please verify your details or contact your payment provider. You may also select another available payment method at checkout.

If a charge appears on your account after a failed checkout, contact your payment provider and our customer support team so the transaction can be reviewed.

7. Cancellations and Refunds

If an order is cancelled or a refund becomes due, we will handle the matter in accordance with our order, cancellation, Return, and Refund Policies and applicable law.

Approved refunds are processed within 10 business days. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Refunds will generally be issued through the original payment method where possible, subject to the payment provider's procedures and applicable legal requirements.

Nothing in this policy limits any cancellation, refund, or other rights that customers have under applicable consumer law.

8. Returns and Exchanges

CAMBERWELL accepts returns of defective and non-defective items within 30 days, subject to our Return Policy and applicable consumer rights.

Our stated return arrangements include:

Free return shipping
No restocking fee
Returns by mail using a downloadable and printable return label
Exchanges accepted in accordance with our return procedures

For full eligibility requirements and instructions, please review our Return Policy and Refund Policy.

9. Fraud Prevention and Payment Disputes

We may review transactions where there are reasonable concerns about fraud, unauthorized activity, or payment errors. Where necessary, we may request additional information or delay fulfilment while a legitimate payment issue is investigated.

If you do not recognize a transaction or believe a payment has been processed incorrectly, please contact us promptly. You may also contact your bank or payment provider for assistance.

Any action we take will be subject to applicable law and your statutory rights.

10. Contact Us

If you have questions about payment methods, a transaction, an order total, or a refund, please contact CAMBERWELL using the details below.

Business Information

Business Name: CAMBERWELL
Legal Business Name: CAMBERWELL MART Ltd
Business Contact: +442084529809
Business Mail: info@camberwell.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: 221 Camberwell New Rd, London SE5 0TJ, United Kingdom
Time Zone: Greenwich Mean Time (GMT)