Last Updated: 25 October 2026
At CAMBERWELL, we aim to handle eligible refunds clearly and fairly. This Refund Policy explains when refunds may be issued, how refunds are processed, and what customers can expect after a refund has been approved.
This policy should be read alongside our Returns Policy and Terms of Service. Nothing in this policy limits any consumer rights available under applicable law.
1. Refund Eligibility
Refunds may be available in circumstances including:
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An eligible return of a non-defective item within our 30-day return period.
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An item that arrives defective or damaged.
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An incorrect item received.
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An item that does not match its description.
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An order that cannot be fulfilled after payment has been taken.
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An order cancellation or other circumstance where a refund is required under applicable law.
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Any other situation in which CAMBERWELL approves a refund under its policies or is legally required to provide one.
Refund eligibility will depend on the circumstances, the applicable policy, and any statutory consumer rights.
2. Refund Processing Time
Once a refund has been approved, we aim to process it within 10 business days.
The processing period begins when the refund is approved or becomes due, as applicable. Where a return must be received or assessed before approval, the assessment and return process may take additional time.
After we process a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
We will not use our internal processing period to delay a refund beyond any deadline required by applicable law.
3. Original Payment Method
Refunds will generally be issued to the original payment method used for the purchase, where possible and subject to the payment provider's procedures and applicable law.
CAMBERWELL accepts the following payment methods:
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Debit cards
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Credit cards
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Shop Pay
If the original payment method is no longer available or a refund cannot be issued through it, please contact our support team. We will explain the available options in accordance with the payment provider's procedures and applicable legal requirements.
4. Returns and Refund Requests
If your refund relates to a returned item, please follow the instructions in our Returns Policy.
Our stated return arrangements include:
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A 30-day return period for defective and non-defective items.
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Free return shipping.
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No restocking fee.
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Returns by mail using a downloadable and printable return label.
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Exchanges accepted in accordance with our return procedures.
Where a return is required before a refund can be approved, our team will explain how to send the item back and provide the applicable instructions.
5. Defective, Damaged, or Incorrect Items
If an item arrives defective, damaged, incorrect, or not as described, please contact us with your order number and a description of the issue.
Photographs may be helpful when reporting visible damage or a product discrepancy. Our team will review the circumstances and explain the available remedies.
Depending on the situation and applicable law, the remedy may include a refund, replacement, repair, or another appropriate resolution.
Nothing in this section limits your statutory rights concerning faulty or misdescribed goods.
6. Cancelled or Unfulfilled Orders
If an order is cancelled or cannot be fulfilled after payment has been taken, we will arrange an appropriate refund where required.
If you wish to cancel an order, contact us as soon as possible. Whether an order can be stopped before dispatch will depend on its processing status and applicable law.
Any statutory cancellation and refund deadlines will apply regardless of our usual internal processing target.
7. Refunds for Delivery Issues
If your order has not arrived within the estimated delivery period, please contact us so we can investigate.
Our usual estimated delivery time is 4–7 business days, including 1–2 business days for handling and 3–5 business days for transit. Delivery times are estimates and may be affected by carrier delays or other circumstances.
If a parcel is confirmed lost, or a delivery issue otherwise entitles you to a refund under applicable law or our policies, we will explain the next steps and process any approved refund accordingly.
8. Exchanges and Replacements
CAMBERWELL accepts exchanges in accordance with its Returns Policy.
Where a replacement has been approved, it will be shipped once the original return has been scanned, in accordance with our replacement process.
A replacement and a refund are different remedies. Our support team will explain the applicable option based on your request, the circumstances, product availability, and any legal requirements.
9. Refund Confirmation
Where available, we will provide confirmation when a refund has been processed.
If the expected refund has not appeared in your account after the applicable processing and payment-provider timeframes, please contact us. Include your order number and any refund reference you have received.
Please do not send full debit card or credit card details through email or live chat.
10. Contact Us About Refunds
For questions about refund eligibility, refund status, cancellations, or payment issues, please contact CAMBERWELL using the details below.
Business Information
Business Name: CAMBERWELL
Legal Business Name: CAMBERWELL MART Ltd
Business Contact: +442084529809
Business Mail: info@camberwell.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: 221 Camberwell New Rd, London SE5 0TJ, United Kingdom
Time Zone: Greenwich Mean Time (GMT)
Thank you for shopping with CAMBERWELL. We aim to handle refund requests transparently and in accordance with our published policies and applicable consumer law.